International Shipping: Free Shipping Fees with carriers POS, Hong Kong Post, LAO, SFeParcel & PostNL (Only for Holland/Mexico's Fedex option)
or US$/£/€ 39.95 Shipping Fees with FedEx.
We ship internationally to over 100 countries around the world. At PURE KERATIN, we make the choice to offer you Free Shipping Fees using our default Shipping Service provides by POS, HongKongPost, LAO, SfeParcel & PostNL . You can also select our fastest shipping option provided by FedEx at 39.95€ per order. To do so and before your place your order, please click here to add FedEx shipping service to your shopping cart.
Receive your order in as little as 5-8 business days when you select our fastest shipping option: FedEx at 39.95€ (Mexico and some American central countries will be served by POSTNL express. In order to make sure the fast delievery option is available in your country, Please contact us before place your order). With other shipment options, the estimated delivery times to international addresses are 15 to 25 business days from when the order is shipped.
International shipping orders have a tracking number. As soon as your order is placed, you can monitor its progress from the “My Account” dashboard. We will send you an email a tracking number as soon as your order has been shipped.
Note : Les grandes villes et les zones industrielles seront un peu plus rapides ; les zones rurales et non industrialisées peuvent être un peu plus lentes. Pendant les périodes de vacances, il peut y avoir des retards supplémentaires en raison du volume. Nous ne sommes pas responsables de ces retards. Les envois internationaux peuvent être soumis à des taxes, des droits ou d'autres frais de douane à la livraison. Le destinataire est responsable de ces frais au moment de la livraison.
Important: Processing and delivery information of mail/parcel at the destination is supplied by the destination postal administration. According to the international postal operation arrangements of the Universal Postal Union, postal administrations are not bound to release processing and delivery information of "international registered mail", and postal administrations of the following countries/regions have ceased to release such information:
1. Canada (Postes/Post Canada)
2. Netherlands (PostNL)
3. United States of America (USPS)
For further enquiry concerning your mail/parcel item, please submit a completed mail enquiry form together with your tracking number and the sender carrier name to your destination post administration. Please note that under the requirements of the Universal Postal Union, to initiate an enquiry with the destination postal administration, relevant information including the full delivery address, tracking number, date of shipment. If you wish to furnish us with supplementary information concerning your mail tracking request by email, please quote our reference number or the mail/parcel item number.
Délai d'exécution
To ensure a fast turnaround, please place your order before 12pm GMT. Handle/processing time is counted from the time your order is submitted to the time it leaves our warehouse facility.
98% products are in stock and are shipped within 1-3 business days, although some products will require additional processing time.
These times can be affected by current production levels and seasonal variances.
Paquets multiples
PURE KERATIN s'efforce, dans la mesure du possible, de regrouper les produits de votre commande lorsque nous les expédions. Cependant, pour votre commodité et pour accélérer votre commande, nous pouvons expédier votre commande en plusieurs colis sans frais supplémentaires.
Lorsque nous expédions votre commande en plusieurs colis, ceux-ci peuvent arriver séparément. Néanmoins, vous devriez recevoir l'ensemble de votre commande dans le délai de livraison estimé.
Multiple adresses
We do not ship to APO/FPO Addresses, P.O Box addresses and Shipping adress different from the billing adress.
Returns Policy
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else*. You can return or exchange your purchase for up to 30 days* from the delivery date (*same shipping/delivery country, or 7 days for international shipment). Returned or exchanged products must be in the condition we ship them and in the original box and/or packaging.
You may return most new, unopened items within 30* days of delivery for a full refund or exchange (*same shipping/delivery country or 7 days for international shipment).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 18 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We do not proceed any refund for customs products such as special formula over 5%, OEM, etc.
If you need to return an item, please Contact Us with your order number and details about the product(s) you would like to return. We will respond quickly with instructions for how to return items from your order. If you are a profesional, please inform us.
Return Policy Exclusions
Business to business contracts and profesional purchases are exluded of the return policy. We do not proceed any refund for professional customers. Also, for particulars customers we do not proceed any refund for customs products such as special formula over 5%, OEM, etc.
Privacy Policy
This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.
Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.
FAQ
How to track and trace my order online?
- You will receive a tracking number for your order after processing (23 business days) via email, if this email has not arrived please check your Spam folder and add our email address contact (a) pure-keratin.com to your contact.
- If you have your tracking number already paste it into the search bar below:
Alternatively, visit our tracking page, and paste your tracking number into the box provided.
What can I do if my tracking number doesn't work?
If your tracking number entered shows that it is currently unavailable, do not be alarmed - Your order has been shipped out & Delivery Status should update within a few days.
Tracking numbers will often only begin to become active when the item has arrived in the country of delivery.
Why haven't I received a tracking number?
- Depending on the value of your purchase and shipping options chosen at checkout, your package may not include a Tracking Number. If this is the case, you will only be informed once your Order has Shipped via email. Orders over $10 have available tracking.
- For further information and assistance, please visit our contact page, and one of our support representatives will be there to assist you.
How long will my item take to arrive?
The shipping time consists of two sections -
- Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are dispatched from manufacturer within 72 hours (maximum 5 business days) after the order is placed and the payment is received.
- Shipping Time: The time taken to arrive to destination after dispatch from our warehouses.
We use a high security checkout procedure on our site to protect both the customer and Pure Keratin Ltd. This extends our processing time to 2 days as we fully verify our customers and fulfil orders.
Following this your package will arrive between 10-35 business days (maximum 45 days) depending on your geographic location and local customs clearence process.
USA & Canada
Standard Secured Shipping & Insurance takes 1½ -4½ Weeks for delivery
AUSTRALIA & New Zealand
Standard Secured Shipping & Insurance takes 1½ -4½ Weeks for delivery
U.K & EUROPE
Standard Secured Shipping & Insurance takes 1½ -4½ Weeks for delivery
Others Countries
Standard Secured Shipping & Insurance takes 1½ -6½ Weeks for delivery
*Note: on purchase, the customer must accept that these delivery times are estimates only, based on the average data from 10,000+ Orders. Some orders may be faster, or slower depending on the location of recipient and the fulfilment centre used*
We utilise trusted global shipping providers through ePacket service. Couriers used include but are not limited to; POS, HongKongPost, LAO, SfeParcel & PostNL . You can also select our fastest shipping option provided by FedEx