At PURE KERATIN, we are committed to providing our international customers with seamless shipping options. Our default shipping service offers free shipping fees to over 50 countries worldwide.
For those seeking a faster delivery option, we are pleased to offer FedEx shipping at a rate of USD$39.95€ per order. To enable this option, please add the FedEx shipping service to your shopping cart before placing your order.Orders shipped with FedEx's fastest delivery option will arrive within 5-8 business days. For customers located in Mexico and select American countries, we offer a service with POSTNL Express. To ensure the availability of this option in your country, please contact us before placing your order. Please note that delivery times for other shipment options are estimated at 5 to 20 business days from the time your order is shipped.International shipping orders are assigned a tracking number, and you can monitor the order's progress from the "My Account" dashboard.As soon as your order is shipped, we will send you an email with the tracking number.
Please note that major cities and industrial areas may experience slightly faster delivery times, while rural and non-industrialized areas may require additional days. During peak periods, such as holidays, there may be significant delays due to increased volume. We are not responsible for such delays.International shipments may be subject to taxes, duties, or other customs fees upon delivery, and the recipient is responsible for any such fees at the point of delivery.
Important: The destination postal administration is responsible for providing processing and delivery information for mail/parcel at the destination. According to the international postal operation arrangements of the Universal Postal Union, postal administrations are not obligated to release processing and delivery information for "international registered mail." The following countries/regions have ceased to release such information:
1. Canada (Postes/Post Canada)
2. Netherlands (PostNL)
3. United States of America (USPS)
If you have any further questions about your mail or parcel, please submit a completed mail inquiry form along with your tracking number and the name of the sender's carrier to your destination postal administration.Please note that, under the requirements of the Universal Postal Union, to initiate an inquiry with the destination postal administration, you will need to provide the full delivery address, tracking number, and date of shipment. If you wish to provide us with additional information regarding your mail tracking request via email, please include our reference number or the mail/parcel item number.
Délai d'exécution
To ensure a fast turnaround, please place your order before 12pm GMT.Handle/processing time is counted from the time your order is submitted to the time it leaves our warehouse facility.
>99% of products are in stock and are shipped within 1-3 business days, although some products may require additional processing time. Please note that these times can be affected by current production levels and seasonal variances.
Paquets multiples
PURE KERATIN s'efforce, dans la mesure du possible, de regrouper les produits de votre commande lorsque nous les expédions. Cependant, pour votre commodité et pour accélérer votre commande, nous pouvons expédier votre commande en plusieurs colis sans frais supplémentaires.
In the event that your order is shipped in multiple packages, these packages may arrive on separate days. However, you should still receive your entire order within the estimated delivery date.
Multiple Addresses
We do not ship to APO/FPO Addresses, P.O. Boxes, or shipping addresses that are different from the billing address.
Returns Policy
In the event that you are not satisfied with your purchase, you may return your order for a full refund or exchange it for another item. Returns and exchanges are accepted within 30 days of the delivery date for orders shipped within the same shipping/delivery country or within seven days for international shipments. To be eligible for a return or exchange, the product must be in the same condition as when it was shipped, and the original box and/or packaging must be intact.
Please note that refusal of a parcel at delivery and failure to retrieve it from the post office will not be eligible for a refund.
You may return most new, unopened items within 30 days of delivery for a full refund or exchange (*same shipping/delivery country or 7 days for international shipment).
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases, you will receive a refund more quickly. Please note that this time period includes the transit time for us to receive your return from the shipper (5 to 18 business days), the processing time once we receive it (3 to 5 business days), and the time it takes your bank to process the refund request (5 to 10 business days).
Please be advised that we do not process any refund requests for customs products such as special formula over 5%, OEM, etc.
If you wish to return an item, please contact us with your order number and details about the product(s) you would like to return.We will respond promptly with instructions for returning items from your order.If you are a professional, please inform us.
Return Policy Exclusions
Business-to-business contracts and professional purchases are not covered by the return policy. We regret that we cannot issue a refund for professional customers. Furthermore, we cannot issue a refund for customs products, such as special formulas over 5%, OEMs, etc., to particular customers.
Promotion Codes
To ensure that customers always receive the best possible prices, promotional codes must be entered and applied before checkout and payment. Once an order is confirmed, it is no longer possible to add a promotional code, issue a refund, or apply the code retroactively. Therefore, we encourage customers to thoroughly review their cart and enter their code at the time of purchase to take advantage of their preferred discount.
Giveaways Promotion
Our Buy One, Get One Free promotion is designed to provide customers with greater value for their purchases.When you purchase an eligible product, you will receive one free item as our way of expressing gratitude.To ensure fairness for all our valued customers, this offer is limited to one free giveaway per customer.This means you can take advantage of the deal once during checkout. For your convenience, the details of each BOGO offer are clearly described in the product page under the "Other Details" tab.
Privacy Policy
This policy details the manner in which we utilize your personal information. We place a high priority on safeguarding your privacy and will implement all necessary measures to protect your personal information. Any personal information received will be used exclusively to fulfill your order. We will not sell or redistribute your information to any third parties.
FAQ
How to track and trace my order online?
- You will receive a tracking number for your order after processing (2/3 business days) via email, if this email has not arrived please check your Spam folder and add our email address contact (a) pure-keratin.com to your contact.
- If you have your tracking number already paste it into the search bar below:
Alternatively, visit our tracking page, and paste your tracking number into the box provided.
What can I do if my tracking number doesn't work?
If the tracking number indicates that it is currently unavailable, there is no cause for concern. Your order has been shipped, and the delivery status will be updated within a few days. Please note that tracking numbers are often only active once the item has arrived in the country of delivery.
Why haven't I received a tracking number?
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Depending on the value of your purchase and the shipping options selected at checkout, your package may not include a tracking number. In such cases, you will be informed once your order has shipped via email. Tracking is available for orders over $10.
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For further information and assistance, please visit our contact page. One of our support representatives will be available to assist you.
How long will my item take to arrive?
The shipping time consists of two sections -
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Processing time refers to the time required for order verification, product sourcing, quality checks, and packaging.Orders are dispatched from the manufacturer within 48 hours (maximum four business days) after order placement and payment confirmation.
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Shipping time indicates the duration between order dispatch from our warehouses and the package's arrival at its destination.We employ a secure checkout procedure on our website to safeguard both our customers and Pure Keratin Ltd. This security measure extends our processing time to two days, as we thoroughly verify our customers and fulfill orders.
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Following this, your package is expected to arrive within 5 to 20 business days (maximum 30 days) depending on your geographic location and the customs clearance process.
USA & Canada
Standard Secured Shipping & Insurance takes 1½ -4½ Weeks for delivery
AUSTRALIA & New Zealand
Standard Secured Shipping & Insurance takes 1½ -4½ Weeks for delivery
U.K & EUROPE
Standard Secured Shipping & Insurance takes 1½ -4½ Weeks for delivery
Others Countries
Standard Secured Shipping & Insurance takes 1½ -6½ Weeks for delivery
*Note: on purchase, the customer must accept that these delivery times are estimates only, based on the average data from 3,000+ Orders. Some orders may be faster, or slower depending on the location of recipient and the fulfilment centre used*
We utilise trusted global shipping providers through ePacket service. Couriers used include but are not limited to; POS, HongKongPost, LAO, SfeParcel & PostNL . You can also select our fastest shipping option provided by FedEx